Employee Loyalty Blog http://www.loyalty-cdci.com/blogs/employee_loyalty/ 2006-11-27T13:14:06-05:00 Sears, Lies and Process Measurement http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2006/11/sears_lies_and.html This weekend I got into the holiday spirit and bought an air hockey table at Sears. When I went to pick up the table a day later, I was very impressed with the customer pick up area. The electronic scanner... Greg Robinson 2006-11-27T13:14:06-05:00 Leadership Lessons Learned from the Soccer Pitch http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2006/10/leadership_less.html Leadership inaction erodes trust. Greg Robinson 2006-10-23T13:09:21-05:00 Develop Them or Lose Them http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2006/07/develop_them_or.html Provide employees with challenging work and career development or lose them. Greg Robinson 2006-07-31T13:53:34-05:00 Increasing Employee Cynicism http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2006/06/increasing_empl_1.html Why would you want to do that? Well obviously you wouldn’t intentionally want this to happen but it seems as though businesses are doing everything possible to reduce employee morale and productivity through their actions and communication. It used to... Greg Robinson 2006-06-20T11:37:25-05:00 Keeping Up With The Joneses http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2006/05/keeping_up_with.html The problems with relying solely on external norm bases. Greg Robinson 2006-05-02T11:13:38-05:00 Does The Boys Club Have Room for a Pregnant Woman? http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2006/03/does_the_boys_c.html Communication during times of change is crucial to retaining employees and maintaining productivity. Greg Robinson 2006-03-20T15:08:14-05:00 Best Places to Work—How Does Your Company Measure Up? http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2006/01/best_places_to.html Unique actions companies are taking to retain employees Greg Robinson 2006-01-31T13:11:55-05:00 (Meaningful) Holiday Gifts for Employees http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2005/12/meaningful_holi.html Meaningful gifts for employees and colleagues Greg Robinson 2005-12-15T13:22:39-05:00 Does Employee Empowerment Work? http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2005/11/does_employee_e.html Employee empowerment gives employees freedom to create loyal customers. Greg Robinson 2005-11-16T10:27:53-05:00 Work Life Balance: Working Mothers Need Not Apply http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2005/10/work_life_balan.html Impact of application of work life balance practices and policies on employee morale and loyalty. Greg Robinson 2005-10-03T15:42:09-05:00 Corporate Politics and Effective Management—Can They Coexist? http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2005/08/corporate_polit.html Face time. Managing up. Getting airtime. These are but a few of the terms (and the rest are a lot less flattering) for the concept of playing the political game within an organization. Everyone does it to some degree or another if only to build relationships. But at what point does it get in the way of productivity? Greg Robinson 2005-08-11T09:21:37-05:00 Creating Service Excellence The Ritz-Carlton Way http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2005/07/a_day_of_unexpe.html My wife and I celebrated our 10th anniversary over Memorial Day and decided to escape from our three kids for a day. Wanting to surprise my wife with a small reward for putting up with me for the last 10... Greg Robinson 2005-07-19T11:22:12-05:00 Will the "Real" People of Color Please Stand Up? http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2005/06/will_the_real_p.html This article looks at the impact that labels have on people and the ease with which people use labels to stereotype others without regard to individual differences. Greg Robinson 2005-06-16T10:22:41-05:00 Inaction Speaks Louder than Words http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2005/05/inaction_speaks.html Organizations need to make sure their stated values and operating values are aligned. They also need to measure the extent to which people are living these values on a daily basis and hold them accountable for doing so. Making this happen is critical to keeping your entire workforce fully engaged. Greg Robinson 2005-05-06T10:33:08-05:00 How do you solve a problem like Miranda? http://www.loyalty-cdci.com/blogs/employee_loyalty/archives/2005/04/how_do_you_solv.html Do companies have any obligation to loyal employees? Here is the story of one such employee. Let us know what you think the company should have done. Greg Robinson 2005-04-04T13:57:20-05:00