 CDCI’s Measurement
Systems help our clients:
- Determine what you need to know from whom
- Decide how best to gather data
- Gather and analyze data through advanced Internet and
software technologies
- Identify the moments of truth for customers and their
expectations at those key touch points
- Identify the expectations that drive customer behavior
(repeat purchase, referral, etc.)
- Determine what's required to increase employee and customer
satisfaction and loyalty
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We are different from personal development organizations in
that they tend to apply a “generic” performance model (by generic
we mean a model that has been proven in other organizations or is
thought to hold true across multiple industries rather than in
your company) and focus on best practice behaviors and tactics
without making the linkage to the specific climate, performance
outcomes and financial results required in your business.
CDCI believes that the better way to achieve financial results
and performance outcomes is to develop a company specific
performance model that identifies the management behaviors that
are linked to superior business performance. We believe that by
identifying the critical few behaviors that everyone must do well
all the time sharpens the management development focus and leads
to more targeted interventions that get results faster.
CDCI’s Measurement Systems combine quantitative and qualitative data collection
in a process called “Surround Sound” to increase the insight
gained from research and decrease the cycle time from data
collection to deployment. Surround Sound provides the
following:
- Rich tapestry of information
- Context for understanding quantitative scores and making
strategic decisions
- Clarity and focus on priority issues
- Immediate information on “at-risk” clients
- Opportunity for real-time service recovery
- STARS™ Reporting provides our clients with real-time
notification about their customers that are less than satisfied
with their experience. Our proprietary process makes it
easy for clients to take immediate corrective action with their
customers.
We have developed core
diagnostics in the following areas:
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