The ability to find and keep talent is essential to long-term
business success. Research shows that measures of productivity,
operational effectiveness, and customer retention are all driven
by employee commitment.
Most companies, however, experience an average employee
turnover of 15% per year. This turnover results in significant
direct and indirect costs. Direct turnover costs average 30+% of
an individual employee's salary/benefits package. Add in the
indirect costs of the loss of institutional knowledge and client
relationships and the result is a major impact on business
performance.
Target Audience
Target participants include
the executive team, managers, and supervisors responsible for:
-
Employee satisfaction,
loyalty and commitment
-
Implementing a customer
excellence business strategy, and who believe that employee
loyalty is a key driver to executing the strategy
Key Topics
Economics of Employee
Loyalty is a ½-day program that focuses on the following:
-
Organizational and
financial impact of employee dissatisfaction
-
Cost of hiring and developing talent
-
Turnover costs and impact on the business
-
Relationship between
employee and customer retention
-
Key drivers of employee
satisfaction
-
Potential consequences of
not focusing on employee satisfaction and retention
Outcomes
At the conclusion of this course participants will be able to:
-
Understand the linkage
between satisfied/committed employees, customer loyalty, and
business results
-
Calculate the cost of
hiring and developing talent in their own organization
-
Calculate the cost of
turnover
-
Define impact of employee
dissatisfaction on customers, operations, and financials
-
Identify areas of concern
-
Create an action plan for
addressing concerns
For More Information
For more information, contact Carpe Diem Consultants, Inc. at
info@loyalty-cdci.com
or call us at 877-733-1320.
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