Employee Diagnostics

Employee Satisfaction and Loyalty--Assesses overall employee satisfaction levels, company values, clarity, employee fit with company, engagement, team relationships, management, and future intent.

Organizational Climate--Assesses customer focus, operational excellence, communication, performance management, company values, clarity, employee fit with company, engagement, team relationships, management, and future intent.

Employee Opinion--Assesses overall satisfaction, compensation, salary, benefits, senior management, learning and career development, diversity, customer focus, operational excellence, communication, performance management, company values, clarity, employee fit with company, engagement, team relationships, management, and future intent.

Organizational Quality--Assesses overall perceptions of organizational commitment to quality, leadership, customer values, planning, processes, team effectiveness, customer satisfaction tools and processes, continuous improvement, measurement, people, and future intent.

Organizational Climate for Teams--Assesses key elements required to ensure successful teams including: goals and measures, issue selection, senior management alignment, team composition, team support, rewards and recognition, and team results.

Sales Climate--Assesses salesperson satisfaction with: company values, communication, market focus, engagement, team relationships, rewards and recognition, customer focus, innovation, sales support, process and technology, policies and procedures, products and services, performance management, sales management, measurement, results, and future intent.

Service Climate--Assesses the quality of customer experience and employee perceptions about people and their attitudes towards each other and customers, process and technology, policies and procedures, products and services, partners, market focus, leadership, daily management, performance management, measurement, and future intent.

Team Effectiveness--Assesses overall satisfaction with team, goals, connection between team and organization, resources, role clarity, methods, collaboration, decision-making, problem resolution, team results and relationships.

Team Dynamics--Assesses effectiveness of collaboration, clarity, decision-making, problem resolution, team results and relationships within the team.

Teamwork Skills--Assesses collaboration, clarity, decision-making, problem resolution, and personal attributes of team members.

Management Skills--Assesses key manager skills in the following areas: communication, goal setting, delegation, performance management, coaching and feedback, recognition and reward, daily management; as well as manager attributes, and future intent.

Leadership Skills--Assesses the leaders self awareness, understanding of business conditions, ability to frame the work to be done, communication skills, tactical leadership skills, ability to sustain commitment, and results achieved.

 

 
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