Business
Context
The ability to find and keep talent is essential to long-term
business success. When companies are effective in creating a
cadre of loyal employees, employees stay longer, make a deeper
commitment to the business, recommend ways to improve products and
services, and work harder to satisfy customers.
Unfortunately, studies have estimated average annual
employee turnover of 15%. Direct turnover costs per employee have
been estimated at 30+% of an individual employee's salary/benefits
package, with hidden costs inflating that figure substantially.
Research also shows that management behaviors have the greatest
impact by reducing turnover, and improving productivity and
operational effectiveness, resulting in increased customer
retention.
Target Audience
Managers and supervisors
Key Topics
Managing the Employee Experience is a 2-day program that
focuses on the following:
- The economic impact of employee loyalty
- The impact of employee loyalty on customer retention
- Research: What the best managers do—key elements for
employee and customer retention
- Recognizing the difference between talent, skills and
knowledge
- Setting customer driven individual, team, and organizational
goals
- Developing capability in others
- Motivating and sustaining employee commitment
- Planning for accountability
Outcomes
At the conclusion of this course participants will be able to:
- Describe and understand the business impacts of employee and
customer retention and loyalty
- Calculate the cost of employee and customer turnover for
their own organization/work unit
- Understand what the best managers do to retain employees
- Understand the critical success factors in managing for
employee and customer retention
- Differentiate between skills, knowledge, and talent
- Set clear goals and expectations
- Develop employee capabilities
- Leverage existing skills, knowledge, and talent resident in
their area of responsibility
- Recognize gaps within their own organization
- Develop an action plan to close gaps
For More Information
For more information, contact Carpe Diem Consultants, Inc. at
info@loyalty-cdci.com
or call us at 877-733-1320.
Return to
Top of Page
