“The only way to reduce cost and increase profitability without raising price is by increasing process effectiveness” (Dr. W. Edwards Deming).

Every organization is a collection of processes that serve the customer. Achieving sustainable competitive advantage through these processes is dependent upon three factors: (1) eliminating cost and waste, (2) ensuring that key business processes add value and are linked directly to the customer, and (3) creating a loyal cadre of employees that is aligned with customer strategies, and then motivating and managing them to superior performance.

Target Audience
Individuals who will be directly involved in process improvement efforts or who will work in support of a process improvement effort.

Key Topics
Process Improvement Methods and Tools is a 3-day program that focuses on the following:

• Benefits of focusing on process effectiveness
• The organization as a system—the business service-profit chain
• Function versus process management
• Definition of a process
• Process improvement methodology
• Process improvement tools
• Process measurement and why it is important to continuous improvement
• Practice using the methodology and tools
• Application to real work

Outcomes
At the conclusion of this course participants will be able to:

• Understand what process management is and why it is important to business results
• Understand the links between the customer and internal functions that support the customer
• Identify links between the customer and their own processes
• Demonstrate knowledge of process improvement methodology and it’s application to process improvement efforts
• Utilize the tools to achieve specific methodology objectives
• Identify appropriate measures for specific process outcomes and customer expectations
• Develop an action plan to integrate methods and tools into their own work and/or in a process improvement effort

For More Information
For more information, contact Carpe Diem Consultants, Inc. at info@loyalty-cdci.com or call us at 877-733-1320

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